Customer Testimonials
⭐⭐⭐⭐⭐ Sydney Allshouse was absolutely AMAZING! She made the entire car-buying process so easy and stress-free. She got me into my new car so quickly, and her customer service was truly a 10/10! She was professional, friendly, helpful, and went above and beyond to make everything happen. I couldn’t have asked for a better experience. If you’re looking for someone to help you get into your next vehicle, definitely ask for Sydney! I 100% recommend her! Thank you, Sydney, for making this such a great experience! ❤️🚗
The Team at Ken Garff was great to work with- Matteo, Ryan and Jason sold us a quality vehicle and worked with us to do it within our means. This was a good experience and I would buy from this dealership again. Thank you!!
Great dealership! John Hoff was amazing and helped us get the perfect car for our growing family!!
Great overall experience. Tyler, the sales associate was very courteous, professional and followed up. Scott, in finance was extremely helpful and experienced. Kathy, in sales was great in getting some upgrades done on the vehicle and taking care of us. Their existing reviews versus other comparable dealers in the area is why we chose Ken Garff Ford in Fort Collins to begin with.
I had a great experience at the Ken Garff Ford. They negotiated fairly and I was treated so good. Jesse Martinez was the salesman and he was amazing. He was so knowledgeable and wonderful character. Great God experience for me!
Excellent service! He was able to get us in and accommodated our needs! Friendly and professional!
New car buying experience was exactly how it should be. No pressure, fair negotiations and kind, understanding people at each step.
Joel Brown (sales agent) Did a great job...easy negotiation and straightforward new truck purchase. Very knowledgeable about all the questions I had regarding the truck. Made a trade-in as easy. Highly recommend Joel and Ken Garff for your next vehicle purchase. Fort Collins , Colorado
Tyler Alderson Great Customer Service really great sales Man really friendly gets to work no waiting all day for appraisals or nothing come and buy a car truck suv ask for TYLER!!!!! 5 star sales person!!!!
Tyler Anderson is amazing! He provided outstanding customer service, was extremely patient, and worked hard to make sure we got the best deal possible. He took the time to understand our needs and made the entire experience a positive one. We truly appreciate his dedication, professionalism, and willingness to go the extra mile. I highly recommend Tyler to anyone looking for excellent customer service!
Excellent service and honest staff great customer service and great staff to work with appreciate their professionalism.
Joel Brown very easy going, was able to get me a great car, for a great price! Very honest and true to his word.
Joel Brown was awesome to work with. Worked with us in every way he could to make a deal happen. 10/10 customer service
Joel Brown was amazing to work with.
Ken Garff Ft Collins was wonderful to work with. Our sales representative Tyler was very knowledgeable and listened to what we were looking for and found the perfect vehicle to meet our needs. Steven in finance made the process easy and quick. I would recommend them both to anyone looking to buy a Ford.
Moved to Colorado and needed a service for my F250, 20K oil and tire rotation. Found Ken Graff Ford and 1st visit was great. Paid about 40 extra and the next 2 service for same is free. Found my new dealer. Nice and very efficient staff
Joel Brown was wonderful! Bought a F250 today and he made the process straight forward, efficient and personable! Highly recommend and we will be back!
Joel Brown was straight forward, prompt, and eager to be of assistance in putting a deal together with no hitch.
My sales person Jesse was great. Never once made me feel like he’s there to just make a sale. I would recommend Ken Garff dealership for your car buying experience!
Joel did an excellent job helping us buy a new vehicle for our family! Very patience with our kids, made sure we felt good about our purchase, and very professional throughout.
Joel Brown was fantastic to work with. He made the process extremely easy and we would definitely work with him again!
Great dealer. Friendly staff. Competive and want your business. Matched trade in value for my truck and got me a better deal over all.
Very impressed with how hard they worked to get me into my new car….
Very competent and personable salesman, Ares. Great price and support buying an F 150.
Kristof is "The Best"! Thanks for a seamless experience!
I found the Raptor online, they immediately reached out after submitting my info, and we made a deal.I Flew in from SLC to complete the purchase. Truck was exactly as advertised and the sales person John was the best. It was a quick process, and I am. Very happy.
Angel was super helpful in helping us achieve our new car. The whole entire staff was amazing. Thank you for helping my wife get the car she needed.
Joel did an excellent job working with us when purchasing a used truck. The experience was seamless from start to finish.I would recommend Ken Garff Ford.
Excellent help! Thanks Joel Brown!
Company truck went in for service and Kristof in service was great to work with. He kept me informed of the repairs needed, and the status of the backordered part. The moment the part arrived, the truck was wrapped up by the following afternoon and I had the truck back in my possession to continue with the jobs I had lined up.
All in all, the truck was down for 16 days. But it literally took only 3 of those for Ken Garff Ford to diagnose, track the parts down, make an expedited request for the one backordered part to corporate, and ... Read More Google - Sep 30, 2026
Great sales support n excellent n courteous help By their salesman , John Fuller
Joel Brown is the best! Excellent customer service! Super friendly and helpful.
I had a great experience with Ken Garff Ford. Blake in the service department was excellent—very patient, understanding, and helpful with my situation involving a vehicle I had recently purchased from a different dealership. He took the time to listen and made the whole process much easier and less stressful. I really appreciate the level of customer service he provided. I highly recommend Ken Garff Ford, and especially Blake in the service department!
Joel Brown, my salesman was an absolutely nice person, he is funny and makes buying a vehicle a fun experience. Definitely recommend him if you are wanting a new vehicle.
My Wife and I Really Enjoyed Our Experience At Ken Garff Joel and John Were Top Notch to Deal With. Great Customer Service I Highly Recommend This Dealer and Ask For Joel or John For Your Needs In Finding Your Next Ride.
The only thing I really have to say here is “WOW”!!! What an amazing experience! This was not my first rodeo and by far the best buying experience I’ve ever had. From Joel Brown’s firm handshake to his explanation of the entire process, his knowledge while going over every single feature of my new F-250 …I left there without a single question mark in my head. He also gave me some very solid advice about an extended warranty that I’m very happy I purchased. Jason in finance was also very courteous and professional. I highly recommend them ... Read More Google - Sep 23, 2026
Ford had a recall on my F150 and Ken Garff Ford called me and set up an appointment to come to my home and do the repair. Very professional, prompt, courteous service and very grateful for them reaching out to have this recall taken care of.
Great sales person worked hard for us to find exactly what I wanted
Ken Garff Ford was great!!! Buying a vehicle was GREAT experience!!! I would go back again!!!
They were very expedient and getting back to me concerning my request about the price of the vehicle and we came to an agreement in less then 24 hours.
Great staff and great deal.
Great service and great prices. Easy buying process from start to finish.
Blake in service has been excellent to work with! We probably handed him with a huge project. Not to mention how frustrated we were having to have your fairly new vehicle towed in. After 6 weeks and a new transmission, he is now addressing the factory recalls. We honestly had lost faith in our beautiful 1 ton truck! Blake has been very professional, courteous, and kept us informed.
Jon made the process very easy and fast when I purchased my used vehicle and was very willing to work with me from the very start, he didn't try to up sell me on anything, but was also able to help me bring the price of the vehicle down to fit my price. If I could give him 10 stars I would because he is a very cool person and does his job very well, and works with the customer. 10 out of 10 would work with him again.
Shad and Chris are great. I’ve purchased a total of 4 vehicles since 2020 and I will not work with anyone else. Thank you for making my recent purchase a good one.
I was skeptical buying a used car at this dealership based on some reviews, however, I must say that my experience was fantastic. My sales rep Felipe was phenomenal from the greeting to the final handshake. He showed me three cars that I liked and took me out to test drive them and was very calm, knowledgeable and helpful throughout the entire process. No pressure tactics. He even came in on his day off so we can finalize the deal on a day that was more convenient for my girlfriend and I. If you're going to buy a car ... Read More DealerRater - Jan 9, 2025
This buying experience was beyond anything we could have dreamed of after living for too many years in the Northeast where car buying is generally a particular agony. Felipe was very helpful in explaining the various steps in purchasing, the entire staff was friendly, helpful and generous with their time. And we love the Subaru! Thanks to all the Ken Garff family.
OMG!!! My experience was otherworldly, they make miracles happen and they are extremely professional from the time you call to the moment you walk out the door everything couldn't have gone better thank you for fixing my ford's door as fast as you did quality work for sure.
Chris was great very attentive and didn’t pressured me . Chris listened to my needs and did a great job meeting them. Richard the finance manager also did a very good job he gave me a fair deal for my trade in. I would definitely come back for another purchase. Thanks team for all your help.
Beat every other dealer for cost and rate top notch. Ken was awesome thanks guys
Ken Garff Ford in Fort Collins are a top notch customer oriented sales team. They work hard to earn your trust with a goal of repeat service and sales. I have worked with them the past 1 1/2 years after ordering a Bronco from Jacob. It’s always a relief to have confidence in the integrity and honesty of the sales team when purchasing a vehicle at today’s prices.
Jacob arranged for me to purchase an abandoned order Bronco order at a fair price, and I have full confidence that I will be treated fairly when I trade my 2021 Bronco in ... Read More DealerRater - Dec 31, 2021
I have had nothing but the best in my experience with Spradley Barr Ford in Fort Collins. They have helped me with several car and truck purchases over the past decade. Paul Phillips has made each transaction and product support go smoothly. Dealer service has always been prompt and helpful.
Chris Incontro in sales made this transaction easy, and he went the extra mile to ensure my complete satisfaction! When I next buy a vehicle, I will make the drive for another great experience.
Great car-buying experience with our salesperson, Larry Goble! He was patient, knowledgeable, and low-pressure. We hadn’t planned on purchasing that weekend, but his attitude made us very comfortable to make the purchase. Glad we did and highly recommend him!
Spradley Barr is A+ and I have never had a bad experience there. Recently, Irwin Galena sold us a vehicle at a great deal with a fair trade. Our lease return didn't go according to plan because of the errors of another unnamed dealership, and Cosmin Olea took care of tracking down our payoff, making sure it made it to Ford Credit, and saving us from a late payment reporting that was undeserved. We have a deposit on a Bronco and look forward to purchasing from Spradley Barr again. We live over an hour away from Spradley now and ... Read More DealerRater - Nov 9, 2020
Very Awesome Experience Buying From Ford!! Very Friendly And Love how they Went above and Beyond To work Hard to Get what You want...Thanks William (Billy) your amazing 10* Stars for Exellence! Also Thxs to Irwan For your Help
love buying my cars here good customer service and great deals love going to there servoce department to i can trust them and i wont take my cars anywhere else
Needed some work done to our truck that was covered by our warranty that we never got around to. Our original salesman is no longer there so salesman Cosmin stepped up and took care of us right away. Would highly recommend him.
Dealership is very helpful, friendly with great customer service. We took delivery of the 2020 Ford Escape. The dealer had the model and color we wanted.
I bought a new Ford Ranger from here a few months back. They were easy to deal with, offered a fair no nonsense price, and delivered the vehicle exactly as I wanted it. I've been taking my Ford vehicles here for repair and service for 25 years. I believe I've been treated fairly over the years by the service staff and the mechanics. No serious problems what so ever,
My Ford needed a new fuel tank and Steve Hunt at Spradley Barr Ford in Fort Collins got me scheduled quickly and my car was repaired within the timeframe as promised. I have used Spradley Barr Ford service center multiple times and will keep using them.
We were greeted upon arrival and they took care of our needs. Service area very pleasant, and good coffee. Service Manager was great and they were done in a timely maner.
Dropping off and picking up my car was friendly and efficient. Jeff was thorough in figuring out how my headlights operate, and solved the problem.
Although I purchased my Ford in Texas, I have ben very pleased with my service experiences at Spradley Barr following my move to Colorado. I plan to continuing using tis dealership for all my service and maintenance requirements for my Edge Titanium.
Steve at Spradley Barr is so great to work with. He asks great questions an helps you to figure out what you need. He never pressures you to do something you don't want but still lets you know what options there are. He communicates well and I always felt included in the process. Great job Steve and Spradley Barr
Smooth! dropped off truck Sunday night and it was ready early Monday morning. Very quick and back to business. Service gal was full of smiles and presented herself very well.
I dropped off my pickup at 7:30 and they provided a shuttle to get to class. I came back after class and picked up my pickup. Simple and I haven't noticed any problems.
My service advisor, Steve, kept me updated throughout my repairs. I got the vehicle back and it was as good as new. All of my issues were addressed.
Excellent and timely service to repair what will be a recall item once the new parts are available (I paid then will be reimbursed by Lincoln). They handled the towing and Steve Hunt, Service Director, kept me updated for the few days it took to complete the repair. The entire Service Advisor Team is very friendly; if you are standing in the waiting area, I was asked multiple times if I needed assistance (I didn't as Steve was helping me). Five Star Rating for sure.
Service done timely and it was nice to get a car wash too. Friendly and effective communication of appointment details status and completion of service
Took the truck in for extended warranty work and they were were professional and did an excellent job in keeping us info through the process. Friendly too.
Had my car in for the Quick Lane service. Car was checked out, serviced and completed in the time promised. Appreciated the efficiency of Alan Brandt. Thanks!!
had a appointment for service my ford and it was done very well and on time. Kelly was very friendly and helpful, thanks for the service.
Allen was our contact at Spradley Barr to perform the required maintenance on our 2011 Ford Fusion. He provided a quick summary of the items needed to be done in a clear and concise manner. He arranged for our ride home as well as to be picked up at our home in Loveland. Very easy to do business with Spradley Barr and Allen was the reason it went so well. Our car runs better now as all our fluids have been replaced with Ford recommended fluids and with new spark plugs the Fusion gets better fuel mileage now. Donovan Smith did ... Read More DealerRater - Mar 16, 2020
Had appt. for recall work and asked if I could also have the oil changed. Both were done in less time than I was told the recall work would take. Very friendly and helpful staff.
I appreciate the service department personnel reminding me of scheduled major updates and carrying them out (when I give the OK) so well. My 2012 Escape Hybrid is in great condition thanks to their continued maintenance.
I received prompt attention when I first walked in. The service was speedy and well done. they gave me good recommendations for my next service so that I would know what to expect next.
(See update to this post below):I would have given five stars but...Here is the story. The car battery was weak and needed a jump. After the car was started I noticed that the clock was not advancing and one window would not move to the full up position. I took the car to Spradley-Barr for battery replacement and to look at the clock and window. I was told that the computer that operates the windows needed to be reset, $75. So the way I look at it I have a car that requires at least $75 more service above the ... Read More DealerRater - Mar 5, 2020
The service was awesome and the EcoSport is a great vehicle. Tori was a pleasure to work with. He answered all my questions and got me a great deal!
Purchased my 2015 F150 Lariat in in 2017 have had nothing but positive experience with the purchase and the people who I dealt with as well as the service department since the purchase
I have used Spradley-Barr for several years now. Nothing has ever gone wrong or been amiss ! Oil changes, troubleshooting unusual noises or anything. This visit was for new shocks front and rear and now it rides great ! Like their shuttle service too.
they are very nice and treat you like it no trouble and they never doubt you problem they make you feel like you trouble is no trouble
Service is completed, but staff always seems put out with helping, checking in, etc.. As intro indicated we have other choices for service in area
A big thank you goes out to Paul Phillips for helping us find just the right pickup for us. Paul helped us get just what we wanted on this truck and made sure we were happy with everything. We appreciate the parts department ordering the extras we wanted, and service for getting them installed. We thought it was nice that Karolyn Barr stopped to visit while we were looking at vehicles and welcomed us, as well. Quite a big selection of vehicles, always fun to stop and look! Thanks again!
I usually get my oil changes and any other maintenance done here. They do a good job and prices are usually slightly less than other auto shops in town.
Steve is the best. I appreciate his professionalism and follow thru. He covers everything very swiftly and efficiently. I keep coming back because of him
Thanks for the flexibility getting our Escape in without an appointment!! The service was exactly as expected and I am glad to have been using this maintenance program.
Everybody was very professional, helpful and kind to work with. Enjoyable purchase experience. Still working through a couple of issues with the new vehicle, I am confident that Spradley Barr will take great care of me.
The service department is amazing here. Always taking care of me in the best way possible. Very much appreciate them. Thank you Alan for the help!
Took my still under warranty 2017 f150 to Loveland Ford for an oil pan leak. I was told I would have to pay for the repair out of my own pocket. Left upset and went straight to Spradley Barr Ford and I spoke with Kelsey McGarry. Kelsey was wonderful to work with and very helpful. She said this is a warranty repair. We scheduled a time to bring the truck in and she even set me up with a loaner vehicle for the 3 days required to do the repairs. Thank you so much for honesty, integrity, and great customer service.
Bought my vehicle from spradley was happy with purchase. Came with service contract been happy with the service people. Always get me in quickly service people are very friendly and helpful