Customer Testimonials

Great Service Dept and very accommodating

Felipe was very helpful and made the process of buying our new bronco easy

Joel Brown was the best!!! Great customer service!

Service experience started bad and ended strong. When I first entered the service area, I was told by two service employees talking to each other behind the desk to wait a moment. No other customer was in sight. In the meantime, three other employees walked past me ignoring me. After waiting for 5 minutes, I was finally noticed from the distance by Christoph, who just came into the Fleet Service window. This is when the service experience started to be excellent. Christoph was extremely professional and attentive. Service was then done fairly quickly while we waited. Handover of the vehicle back ... Read More

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Google - Jul 4, 2025

Service experience started bad and ended strong. When I first entered the service area, I was told by two service employees talking to each other behind the desk to wait a moment. No other customer was in sight. In the meantime, three other employees walked past me ignoring me. After waiting for 5 minutes, I was finally noticed from the distance by Christoph, who just came into the Fleet Service window. This is when the service experience started to be excellent. Christoph was extremely professional and attentive. Service was then done fairly quickly while we waited. Handover of the vehicle back to us was also done professionally. I am, however, used to receiving a document showing the inspection done on the vehicle (incl. tire thread depth). I did not receive the document at this dealer, but was only told that everything is fine. I trust that they indeed performed the inspection.

Irwin exceeded expectations! Go to Ken Garff Ford Fort Collins, you won’t be disappointed.

Very nice people, easy to work with and will get you what you need. Very enjoyable experience.

I was on the phone with Joel 10+ minutes. He forwarded me to someone to talk about extended coverage. Joel was supposed to send hard copies for me to sign on Monday. It didn't happen. I had to wait for them to be sent to HM Brown. I was also supposed to be getting hard copies of the extended coverage, that didn't happen. I can't speak highly enough of HM Brown for their help with this deal. Can't say that about Ken Graft Ford. Two things to do and it didn't happen...

Joel was great to work with the deal was A+

These people really want to give you the best deal possible, from the sales person to the finance person to the sales manager, they all are truly there for you.

Service and timeliness of repair for my truck was excellent. Thank you!

Ricky is a great salesman. Patient and helpful. Steve in finance was also great to work with.

Traveling 1700 miles from home, in our 2025, 350 Super Duty with only 7000 miles on and getting def sensor and 4-WD readings. They made the time for us and confirmed no problems, merely updates coming through the system. We appreciate the caring professionals who helped us. Thank you Ken Garff.

Friendly, professional and helpful. Thank you 🙏

Looking for a Ford?! Head straight to Joel Brown at Ken Garff Ford! 10/10 experience for a no hassle and seamless experience. They didn’t have the Bronco I wanted in stock but Joel not only found it and got it but also delivered it at the price point I wanted without ANY haggling. Do yourself a favor and head straight to Joel for your next car buying needs!

Felipe did an excellent job of customer service and low pressure sales. It was an easy process and I got an excellent price on my new truck as well as a good quote on my trade in. I would definitely recommend Ken Graff Ford to any of my friends looking to buy a new vehicle. The financing was easy and flexible but time consuming. As I drove away with my truck I felt a deep sense of satisfaction for the whole transaction and the value I received.

Olivia did a great job. We enjoyed our shopping experience.

Sales and finance department were great! Once I left the dealership though, I noticed the truck was very dirty, not detailed well and only had 6% left on the oil life. There was a chip in the windshield and several warning lights on the dash. The sales team was excellent but whoever is in charge of prepping the vehicles for sale has some work to do

Great dealership Ricky and Mateo were awesome made my buying experience very easy

Tyler and Ryan bent over backwards to earn our business. We had many unusual circumstances to work around with our trade and with finding the exact Bronco we wanted to buy. They spent hours finding the solution. We can’t be more pleased.

Ares, my salesperson, was not only polite but incredibly professional. Before even discussing a sale, he took the time to ask if I had any questions and explained details about the vehicle that I wasn’t familiar with. He genuinely wanted to understand what I was looking for in a vehicle to ensure it was the right fit before moving forward. When a question came up about the financing process that he wasn’t sure about, he immediately brought over the sales manager, Ryan, who was equally professional and respectful. Ryan spoke directly to me, listened to my goals, and ... Read More

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Google - Jun 21, 2025

Ares, my salesperson, was not only polite but incredibly professional. Before even discussing a sale, he took the time to ask if I had any questions and explained details about the vehicle that I wasn’t familiar with. He genuinely wanted to understand what I was looking for in a vehicle to ensure it was the right fit before moving forward. When a question came up about the financing process that he wasn’t sure about, he immediately brought over the sales manager, Ryan, who was equally professional and respectful. Ryan spoke directly to me, listened to my goals, and made sure everything was clear without making me feel pressured in any way. At no point did I feel pushed or rushed, and every question I had was answered thoroughly. This was hands-down the best car-buying experience I’ve ever had. I’ve already shared their business cards at my workplace and passed their info on to a friend who’s also in the market for a vehicle.

They were helpful and had a good price!

Let me start by saying that anyone from the public can click on my profile and review history and only see positive reviews. I believe in spreading good energy, not negative. I am not a keyboard warrior but after several emails and phone calls with no results, Ken Garff Fort Collins "Service" has brought me to this point. At first, it was all good. My charging port hatch on my electric car broke and would not close. I went in to the dealership to show them the issue and schedule service. They told me they could get me ... Read More

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DealerRater - Jun 18, 2025

Let me start by saying that anyone from the public can click on my profile and review history and only see positive reviews. I believe in spreading good energy, not negative. I am not a keyboard warrior but after several emails and phone calls with no results, Ken Garff Fort Collins "Service" has brought me to this point. At first, it was all good. My charging port hatch on my electric car broke and would not close. I went in to the dealership to show them the issue and schedule service. They told me they could get me a loaner car, order the part, and have me fixed up the following week. Perfect! On that scheduled day, I took the morning off of work and showed up for my appointment. I was checked in and asked to wait in the waiting room for my loaner car. After waiting about 15 minutes, the associate came out and told me that not only did they not have a loaner car for me, but the part was never ordered. That is frustrating and disappointing, but things happen. I was told they would order the part and call me for service the next week. After not hearing any communication for the next couple of weeks, I emailed twice through their website form with absolutely no response. I then entered the phone phase. I called on 6/17 and was put on hold, then hung up on. I called again and the same thing happened. Again, giving the benefit of doubt, I waited until today, 6/18 to call again. No one in parts or service seems to know what is going on at this point. I am back to square one. I would go elsewhere but need to check my warranty information since my vehicle was purchased here. But here I am 3 weeks later, driving around with tape all over my 2023 car and absolutely no communication or help. Where is the customer service? Where is the initiative to help out a customer that switched from Subaru to Ford? After reading other low reviews, I am getting the true sense of KGF. And no, Gary, I don't want your generic response for other low reviews: "We're sorry to hear about your experience. Please contact us directly to discuss this further. Thank you. Gary Wahlberg, Service Manager [email protected]". I have tried repeatedly. I want you to call me to explain what is going on. Am I being unreasonable here? Am I seeing red due to frustration and not considering your side? I am throwing you plenty of olive branches here. I am in customer service myself and all customers want it communication and culpability.

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Ken Garff is an amazing dealership, I had issues with another dealership and not only have they spoken with me but also given help with working on my truck. Appointments have been awesome, work has been great and most important the staff are respectful. Thank all of you for your help

Very friendly staff at this place. When we test drove the vehicle it had not been detailed. Went back to pick it up 1 week later and what detailing they claimed to do was not good. It looked like someone spent 20 mins on it. I found a plastic bag with stuff inside under passenger seat. A seat belt was caked with gunk. And an entire storage compartment was left untouched. A lot of spots werent vacuumed and likely not shampooed either. The wipe down of other things inside and out was not great either. It seemed like because we already signed ... Read More

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Google - Jun 18, 2025

Very friendly staff at this place. When we test drove the vehicle it had not been detailed. Went back to pick it up 1 week later and what detailing they claimed to do was not good. It looked like someone spent 20 mins on it. I found a plastic bag with stuff inside under passenger seat. A seat belt was caked with gunk. And an entire storage compartment was left untouched. A lot of spots werent vacuumed and likely not shampooed either. The wipe down of other things inside and out was not great either. It seemed like because we already signed papers they didnt bother trying to get it to its best.

The sales team was very helpful & knowledgeable. Took the time to explain the features of the vehicle I was interested in.

Very friendly, make the entire purchasing process very easy and clear, Tyler was awesome!

Irwing was great, I came in unexpected to see a specific vehicle and he stepped right up, got my financing all sorted out and was very professional and experienced throughout our time together. And I love the truck!

The whole car buying process was slow, but otherwise good.

Worked very hard to get me all the information I needed before making the trip to the dealer. Very friendly. Upfront with everything.

Purchased a 2025 Explorer ST. Easy buying process and the everyone at the dealership was knowledgeable about the product and services offered.

Ares helped find a deal to lower my monthly payment and get into a newer vehicle.

Great service took time to work with marking sure things were right.

Not the typical experience with buying a new truck. This wasn’t the typical back and forth haggling hassle. This was better. This went smoothly. I would recommend Ken Garff dealership.

The service folks both on the phone & at the dealership were friendly, helpful & efficient. Although it is a bit of a long drive for me, I feel confident when I have them service my Bronco Sport.

Our entire experience in working with Tyler, Ricky and Scott from start to finish was very pleasant and professional. Tyler went the extra mile in finding us an additional discount that we qualified for. We are return customers and will continue to be. Our thanks to the entire team!

Professional People, People Friendly Atmosphere, Nice Selection of Vehicles, Great Services, Was Needing a Vechl, Other Places Denied me & Wanted Unrealistic Down Payment 〽️Ken Graff Finance Was Awesome & Was Able to Purchase Nice Minivan of my Preferred Vechl, 😁👍

I was extremely happy with my salesman Ricky, I had gone to four dealerships before Ken Garff and I personally think he was the absolute best by far! He was friendly knowledgeable and willing to work with me on price to a number we both agreed on. My overall experience was fantastic everyone else I worked with here was superb!

Sold my Ford Edge here. They gave me a fair offer and did not make me wait long. Good dudes here!

Ken Garff Fort Collins is the way to go. Considerate and knowledgeable, they will get you what you need.

Ken Garff Ford has been fantastic. They do such a thorough job of communicating and sending the vehicle video walk around of my truck is great. I feel like they actually care about my truck and what matters to me. Kristof in service is the best. He’s been my contact for almost 7 years there. I can text him for updates and he’s so good and proving feedback and timing updates for what’s happening with my truck. He goes above and beyond. It feels like I have my own personal concierge with him there. He’s super accommodating ... Read More

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Google - May 12, 2025

Ken Garff Ford has been fantastic. They do such a thorough job of communicating and sending the vehicle video walk around of my truck is great. I feel like they actually care about my truck and what matters to me. Kristof in service is the best. He’s been my contact for almost 7 years there. I can text him for updates and he’s so good and proving feedback and timing updates for what’s happening with my truck. He goes above and beyond. It feels like I have my own personal concierge with him there. He’s super accommodating and is straight to the point. Always trying to make it better than expected.

Mateo and Steven were AMAZING!!!! They were so helpful and not annoying like most car salesmen!!!! Mateo was not pushy and didn’t try to pursue us one way or another. We DEFINITELY recommend Mateo!!!

Great experience working with Irwin and Stephen. Bought a new car, was in and out quickly & driving away with it in record time. Irwin listened to exactly what I wanted and found the best car for me. Stephen was really informative and helpful on all the financial stuff. I appreciate both of them and will happily be back. And a shout out to Kristof in service, I’ve always taken my previous Ford here for service and he’s fantastic.

After dealing with the Denver metro dealerships for 40 years it was so much easier here

Anthony Rocks!!

We purchased a new 2024 Ford Bronco and found damage to it a week later. Anthony and his team swapped it out with a comparable one with no questions asked. The new one we received actually has a few upgrades that the other one didn't. The dealer covered theses upgrades and our loan stayed the same. Customer service is top notch. They gained a lifetime customer and I would highly recommend anyone to use them if your in the market to purchase a vehicle.

Amazing staff and purchase experience! Everyone was superb helpful and no pressure to make a purchase, Scott, Steve and Eric were great to work with and even stayed until 10pm to finish the deal and take delivery!!

Joel at Garff Ford was absolutely fantastic. Made buying my new ford very comfortable. I flew 700 miles to get this vehicle and it was worth the travel to do business with joel.

Awesome dealership!

I continue to be impressed by those that work in the quick line tire and auto at Ken Garff. Those that I meet are always wanting to be of help and work hard to get me in and out. Thank you all, 5 stars for all of you!!

My wife and I leased a 2024 Bronco from here. We made the trek up from Castle Rock after searching around the Denver area. Ricky Alvarez worked to get us the trade in value we expected for her car, and made the process quick and easy when we made the drive up. We were in and out in under two hours. Beyond happy with the truck so far, and appreciative of the help everyone at the dealership gave.

Service advisor Kristof was very professional, always returning my checkin calls promptly and keeping me up to date with findings for my 2020 F150. As well, the manner that they checked into warranty coverage and got it approved without me having to fight for it was a breath of fresh air. Very much appreciate the change from other dealer service experiences.

Ken Garff is the absolute worst dealership I have encountered in my 30 years of buying cars. I had problems the moment after I signed the paperwork. I had asked specifically to the salesperson about 2 sets of keys for the vehicle bc they had asked me if my trade in had two sets of fobs. I was told yes, but then immediately after purchase the second set of keys could not be found. There was no attempt to rectify the situation and even worse they offered a warranty product for $800+ dollars to replace the key. This is where is gets even ... Read More

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DealerRater - Apr 19, 2025

Ken Garff is the absolute worst dealership I have encountered in my 30 years of buying cars. I had problems the moment after I signed the paperwork. I had asked specifically to the salesperson about 2 sets of keys for the vehicle bc they had asked me if my trade in had two sets of fobs. I was told yes, but then immediately after purchase the second set of keys could not be found. There was no attempt to rectify the situation and even worse they offered a warranty product for $800+ dollars to replace the key. This is where is gets even worse. I was in a weird spot with out a second set of keys so caved and purchased the warranty. I also purchased a drivetrain warranty and window and clearcoat package. I ended up wanting to cancel the drivetrain warranty and for some reason they cancelled the key and wheel package as well. I believe this was done bc they 'gave me a deal' for buying both and when I cancelled the larger warranty they also cancelled the smaller one that was discounted so they didn't lose money. This was just the beginning of the nightmare really. As part of the package they were to coat the windshield and also ceramic coat the vehicle. I dropped the truck off at the dealership and 2 hours later they called and said it was done. When I arrived the truck was completely dirty and not even washed let alone ceramic coated. The truck had been moved so it wasn't that they completely forgot but someone actually got in it and moved it and did not notice it was completely dirty and not serviced. The third time I was directly lied to. Then after about a month of driving (800 miles) the vehicle the change engine oil soon warning came on. This was really odd bc the vehicle checklist that I went over with the salesman stated they changed the oil. I thought maybe the just forgot to reset the oil warning so I checked the oil and it was black. They absolutely did not change the oil but stated that they did. Lied to for the forth time on one transaction! I think even more frustrating is that the answers I get from anyone I talk to is 'I am sorry to hear that but there is nothing I can do'. It seems very easy to me to provide the services promised at the very least. I will not be using this dealership or any of their other dealerships in the future and will be sure to tell everyone I know to stay away from their lies and shady business practices. I hope this review helps someone else avoid this hassle.

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Ricky was such a pleasure to work with! Buy your next ford from him!

Great dealership

I've been shopping for an EV since February of this year and Ken Garff was a final stop on my test driving journey. When I went in I didn't expect I'd be leaving with a new car, but I had green lights during the whole experience that I would have been a fool to ignore. I hadn't been met by the same level of warmth or care during any of my other test drives, I wasn't as impressed with the build or beauty of competitor vehicles, and every single person I interacted with at Ken ... Read More

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Google - Apr 5, 2025

I've been shopping for an EV since February of this year and Ken Garff was a final stop on my test driving journey. When I went in I didn't expect I'd be leaving with a new car, but I had green lights during the whole experience that I would have been a fool to ignore. I hadn't been met by the same level of warmth or care during any of my other test drives, I wasn't as impressed with the build or beauty of competitor vehicles, and every single person I interacted with at Ken Garff was exceptional. I think many people associate car sales with some sort of headache, or at best feel neutral about the process, but this was like something out of a movie. Smooth sailing through and through. These are real deal people providing real deal care and honestly Ford isn't playing with the cars they've built. Loyal for life. Ford tough all the way!

Mike Kelly has always helped me with my fleet

Everyone at the dealership was friendly, knowledgeable, and didn't make us feel pressured. All of our questions were answered, we were given options, and left with the perfect vehicle for us.

Loved Felipe, the salesperson, who took the time to answer questions and show me the vehicle and gave me a great deal. Also, Steven in Finance is wonderful too because he was honest and gave great deals. This Ford dealership is the best for a deal!

Joel did a great job! Glad to be in my brand new 25 ford maverick lariat in this beautiful ruby red. Been loving driving it around and playing with it.

Great experience at KGF Ft Collins. Isaiah was great to work with.

They went above and beyond!

Had an amazing experience purchasing my vehicle! Mateo in sales and Stephen in financing made the entire process so easy. Highly recommend!

Really like the place. It’s good to be back in the Ford Family.

Ken Garff Ford in Fort collins has undergone a dramatic transformation. Moving Luis into management was a great first step and the team led by Kristof and Daniel and the other new members, they now put a premium in it effort into customer service. And never forget those mechanics in the back. I've gotten to meet several of them and they are dedicated to getting my car fixed correctly.! I have owned three Fords for over 10 years straight and I've owned Fords continuously for 37 years and the best service right now is with Kristof and Daniel.!!

Awesome experience buying a truck! Fair trade in valuation, and a great sale price on the new truck. No surprises, an easy straightforward transaction. Joel was a fantastic salesman! Knowledgeable and friendly, no pressure, or persuasion! He involved my son in the purchase a lot which was really cool made him part of the experience. Steven in finance was great as well, extremely personable. Made the signing process easy and stress free!

This is one of the best Ford dealerships I have been to. Felipe, my salesman, was a great communicator and answered my questions well. He was also very willing to work with me to make sure that I was happy with the purchase of my Ford Transit van. All of the other folks I dealt with were also incredibly courteous. Really recommend this location!

I was really impressed with John Hoff at Garff Ford when I went in for a trade in. They made me a similar offer on my car but then offered a Gold Warranty Package that far exceeded anything else other dealerships have offered. I realize now how important that is for a used car.

Best Ford Dealership within 200 miles!

Michael was THE BEST 10 ⭐ Fast, friendly, funny, very professional

Ken Garff Fort Collins - Awesome Experience!!! Must talk to Eric Malleck - Great Person to talk, work with 👍👍👍

I have a. Extended warranty from Ken Garrth Ford. I was reluctant because I did but an Toyota Corolla 2017 in excellent condition. I'm so glad I did . I needed to get a controller joint replacement that would of cost 880 dollars. I did not have to pay anything, and I had a car they let me use! . Jason Gordon sold it to me. The service department was also excellent. Thank you Ken Garth Ford!

Even though I didn’t end up purchasing a car at Ken Garff, I still had a great experience working with John Hoff and highly recommend him. He was super friendly, chill, and never made me feel pressured. He took the time to answer all my questions and made the whole process easy and enjoyable!

Excellent experience. I bought a truck last year and it has a very good dealer warranty. I am happy with my 2017 GMC. 75,000 miles and a good price. Excellent service. I recommend it 100%.

What a great experience! Great staff all the way around!

Recently purchased a used truck. I came from out of state so I was apprehensive about a dealership I was unfamiliar with. I worked with Felipe, and I can say I had no surprises when I arrived at the dealership. Courteous, professional, and straightforward. I would do business with them again. Randy Vavra, Illinois

Thank you for the excellent service during my car buying experience. The staff was professional, attentive, and made sure all my questions were answered. I felt well-informed throughout the entire process, and I appreciated the transparent pricing and no-pressure approach. I’m very happy with my purchase and will definitely recommend your dealership to others!

We had an excellent experience working with John at Ken Garff Ford! He was incredibly knowledgeable about the vehicles and helped us find the perfect car for our needs. The entire process was smooth and hassle-free, with no pressure or haggling involved. John’s professionalism and expertise made buying a car an enjoyable experience. Highly recommend him and the team at Ken Garff Ford!

I was skeptical of buying a used car after reading some reviews had this dealership, however, I must say my experience was exceptional. The sales rep Felipe was outstanding! From the moment we were greeted to our final handshake the experience was phenomenal. Felipe helped us test drive three cars which we chose before coming to the dealership and he was very calm and used no pressure tactics. He was very helpful and knowledgeable and even came in on his day off to help us finalize the deal which was a day that was more convenient for us. Kudos to ... Read More

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Google - Jan 9, 2025

I was skeptical of buying a used car after reading some reviews had this dealership, however, I must say my experience was exceptional. The sales rep Felipe was outstanding! From the moment we were greeted to our final handshake the experience was phenomenal. Felipe helped us test drive three cars which we chose before coming to the dealership and he was very calm and used no pressure tactics. He was very helpful and knowledgeable and even came in on his day off to help us finalize the deal which was a day that was more convenient for us. Kudos to the young man! If you're looking to buy it new or used car make sure to go see Felipe, You will not be disappointed! Scott in the finance department was also very helpful and it was a pleasure to work with him. We are very happy with our purchase and the deal that we received from Ken Garff Ford And we definitely recommend them.

I was skeptical buying a used car at this dealership based on some reviews, however, I must say that my experience was fantastic. My sales rep Felipe was phenomenal from the greeting to the final handshake. He showed me three cars that I liked and took me out to test drive them and was very calm, knowledgeable and helpful throughout the entire process. No pressure tactics. He even came in on his day off so we can finalize the deal on a day that was more convenient for my girlfriend and I. If you're going to buy a car ... Read More

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DealerRater - Jan 9, 2025

I was skeptical buying a used car at this dealership based on some reviews, however, I must say that my experience was fantastic. My sales rep Felipe was phenomenal from the greeting to the final handshake. He showed me three cars that I liked and took me out to test drive them and was very calm, knowledgeable and helpful throughout the entire process. No pressure tactics. He even came in on his day off so we can finalize the deal on a day that was more convenient for my girlfriend and I. If you're going to buy a car at Ken Garff Ford, Make sure to go see Felipe. You will not be disappointed! I felt I got a good deal on a low mile car and Scott and financing was very pleasant as well.

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Great service and staff. I recommend Ken Garff.

Great customer service! Really appreciated the detailed video showing other items which may require service along with a priority list. Blake at the desk was exceptionally kind & professional.