Customer Testimonials

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Google Jul 8, 2025

Great Service Dept and very accommodating

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Google Jul 6, 2025

Felipe was very helpful and made the process of buying our new bronco easy

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Google Jul 4, 2025

Joel Brown was the best!!! Great customer service!

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Google Jul 4, 2025

Service experience started bad and ended strong. When I first entered the service area, I was told by two service employees talking to each other behind the desk to wait a moment. No other customer was in sight. In the meantime, three other employees walked past me ignoring me. After waiting for 5 minutes, I was finally noticed from the distance by Christoph, who just came into the Fleet Service window. This is when the service experience started to be excellent. Christoph was extremely professional and attentive. Service was then done fairly quickly while we waited. Handover of the vehicle back ... Read More

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Google Jul 3, 2025

Irwin exceeded expectations! Go to Ken Garff Ford Fort Collins, you won’t be disappointed.

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Google Jul 2, 2025

Very nice people, easy to work with and will get you what you need. Very enjoyable experience.

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Google Jul 2, 2025

I was on the phone with Joel 10+ minutes. He forwarded me to someone to talk about extended coverage. Joel was supposed to send hard copies for me to sign on Monday. It didn't happen. I had to wait for them to be sent to HM Brown. I was also supposed to be getting hard copies of the extended coverage, that didn't happen. I can't speak highly enough of HM Brown for their help with this deal. Can't say that about Ken Graft Ford. Two things to do and it didn't happen...

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Google Jul 1, 2025

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Google Jun 30, 2025

Joel was great to work with the deal was A+

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Google Jun 30, 2025

These people really want to give you the best deal possible, from the sales person to the finance person to the sales manager, they all are truly there for you.

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Google Jun 29, 2025

Service and timeliness of repair for my truck was excellent. Thank you!

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Google Jun 28, 2025

Ricky is a great salesman. Patient and helpful. Steve in finance was also great to work with.

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Google Jun 28, 2025

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Google Jun 27, 2025

Traveling 1700 miles from home, in our 2025, 350 Super Duty with only 7000 miles on and getting def sensor and 4-WD readings. They made the time for us and confirmed no problems, merely updates coming through the system. We appreciate the caring professionals who helped us. Thank you Ken Garff.

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Google Jun 26, 2025

Friendly, professional and helpful. Thank you šŸ™

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Google Jun 25, 2025

Looking for a Ford?! Head straight to Joel Brown at Ken Garff Ford! 10/10 experience for a no hassle and seamless experience. They didn’t have the Bronco I wanted in stock but Joel not only found it and got it but also delivered it at the price point I wanted without ANY haggling. Do yourself a favor and head straight to Joel for your next car buying needs!

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Google Jun 22, 2025

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Google Jun 22, 2025

Felipe did an excellent job of customer service and low pressure sales. It was an easy process and I got an excellent price on my new truck as well as a good quote on my trade in. I would definitely recommend Ken Graff Ford to any of my friends looking to buy a new vehicle. The financing was easy and flexible but time consuming. As I drove away with my truck I felt a deep sense of satisfaction for the whole transaction and the value I received.

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Google Jun 22, 2025

Olivia did a great job. We enjoyed our shopping experience.

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Google Jun 22, 2025

Sales and finance department were great! Once I left the dealership though, I noticed the truck was very dirty, not detailed well and only had 6% left on the oil life. There was a chip in the windshield and several warning lights on the dash. The sales team was excellent but whoever is in charge of prepping the vehicles for sale has some work to do

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Google Jun 22, 2025

Great dealership Ricky and Mateo were awesome made my buying experience very easy

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Google Jun 21, 2025

Tyler and Ryan bent over backwards to earn our business. We had many unusual circumstances to work around with our trade and with finding the exact Bronco we wanted to buy. They spent hours finding the solution. We can’t be more pleased.

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Google Jun 21, 2025

Ares, my salesperson, was not only polite but incredibly professional. Before even discussing a sale, he took the time to ask if I had any questions and explained details about the vehicle that I wasn’t familiar with. He genuinely wanted to understand what I was looking for in a vehicle to ensure it was the right fit before moving forward. When a question came up about the financing process that he wasn’t sure about, he immediately brought over the sales manager, Ryan, who was equally professional and respectful. Ryan spoke directly to me, listened to my goals, and ... Read More

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Google Jun 19, 2025

They were helpful and had a good price!

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DealerRater Jun 18, 2025

Let me start by saying that anyone from the public can click on my profile and review history and only see positive reviews. I believe in spreading good energy, not negative. I am not a keyboard warrior but after several emails and phone calls with no results, Ken Garff Fort Collins "Service" has brought me to this point. At first, it was all good. My charging port hatch on my electric car broke and would not close. I went in to the dealership to show them the issue and schedule service. They told me they could get me ... Read More

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Google Jun 18, 2025

Ken Garff is an amazing dealership, I had issues with another dealership and not only have they spoken with me but also given help with working on my truck. Appointments have been awesome, work has been great and most important the staff are respectful. Thank all of you for your help

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Google Jun 18, 2025

Very friendly staff at this place. When we test drove the vehicle it had not been detailed. Went back to pick it up 1 week later and what detailing they claimed to do was not good. It looked like someone spent 20 mins on it. I found a plastic bag with stuff inside under passenger seat. A seat belt was caked with gunk. And an entire storage compartment was left untouched. A lot of spots werent vacuumed and likely not shampooed either. The wipe down of other things inside and out was not great either. It seemed like because we already signed ... Read More

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Google Jun 18, 2025

The sales team was very helpful & knowledgeable. Took the time to explain the features of the vehicle I was interested in.

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Google Jun 17, 2025

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Google Jun 15, 2025

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Google Jun 15, 2025

Very friendly, make the entire purchasing process very easy and clear, Tyler was awesome!

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Google Jun 14, 2025

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Google Jun 12, 2025

Irwing was great, I came in unexpected to see a specific vehicle and he stepped right up, got my financing all sorted out and was very professional and experienced throughout our time together. And I love the truck!

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Google Jun 10, 2025

The whole car buying process was slow, but otherwise good.

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Google Jun 10, 2025

Worked very hard to get me all the information I needed before making the trip to the dealer. Very friendly. Upfront with everything.

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Google Jun 10, 2025

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Google Jun 9, 2025

Purchased a 2025 Explorer ST. Easy buying process and the everyone at the dealership was knowledgeable about the product and services offered.

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Google Jun 9, 2025

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Google Jun 7, 2025

Ares helped find a deal to lower my monthly payment and get into a newer vehicle.

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Google Jun 5, 2025

Great service took time to work with marking sure things were right.

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Google Jun 5, 2025

Not the typical experience with buying a new truck. This wasn’t the typical back and forth haggling hassle. This was better. This went smoothly. I would recommend Ken Garff dealership.

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Google Jun 5, 2025

The service folks both on the phone & at the dealership were friendly, helpful & efficient. Although it is a bit of a long drive for me, I feel confident when I have them service my Bronco Sport.

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Google Jun 4, 2025

Our entire experience in working with Tyler, Ricky and Scott from start to finish was very pleasant and professional. Tyler went the extra mile in finding us an additional discount that we qualified for. We are return customers and will continue to be. Our thanks to the entire team!

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Google Jun 3, 2025

Professional People, People Friendly Atmosphere, Nice Selection of Vehicles, Great Services, Was Needing a Vechl, Other Places Denied me & Wanted Unrealistic Down Payment ć€½ļøKen Graff Finance Was Awesome & Was Able to Purchase Nice Minivan of my Preferred Vechl, šŸ˜šŸ‘

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Google Jun 2, 2025

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Google May 22, 2025

I was extremely happy with my salesman Ricky, I had gone to four dealerships before Ken Garff and I personally think he was the absolute best by far! He was friendly knowledgeable and willing to work with me on price to a number we both agreed on. My overall experience was fantastic everyone else I worked with here was superb!

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Google May 22, 2025

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Google May 15, 2025

Sold my Ford Edge here. They gave me a fair offer and did not make me wait long. Good dudes here!

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Google May 15, 2025

Ken Garff Fort Collins is the way to go. Considerate and knowledgeable, they will get you what you need.

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Google May 12, 2025

Ken Garff Ford has been fantastic. They do such a thorough job of communicating and sending the vehicle video walk around of my truck is great. I feel like they actually care about my truck and what matters to me. Kristof in service is the best. He’s been my contact for almost 7 years there. I can text him for updates and he’s so good and proving feedback and timing updates for what’s happening with my truck. He goes above and beyond. It feels like I have my own personal concierge with him there. He’s super accommodating ... Read More

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Google May 11, 2025

Mateo and Steven were AMAZING!!!! They were so helpful and not annoying like most car salesmen!!!! Mateo was not pushy and didn’t try to pursue us one way or another. We DEFINITELY recommend Mateo!!!

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Google May 10, 2025

Great experience working with Irwin and Stephen. Bought a new car, was in and out quickly & driving away with it in record time. Irwin listened to exactly what I wanted and found the best car for me. Stephen was really informative and helpful on all the financial stuff. I appreciate both of them and will happily be back. And a shout out to Kristof in service, I’ve always taken my previous Ford here for service and he’s fantastic.

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Google May 9, 2025

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Google May 5, 2025

After dealing with the Denver metro dealerships for 40 years it was so much easier here

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Google May 4, 2025

Anthony Rocks!!

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Google May 3, 2025

We purchased a new 2024 Ford Bronco and found damage to it a week later. Anthony and his team swapped it out with a comparable one with no questions asked. The new one we received actually has a few upgrades that the other one didn't. The dealer covered theses upgrades and our loan stayed the same. Customer service is top notch. They gained a lifetime customer and I would highly recommend anyone to use them if your in the market to purchase a vehicle.

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Google May 1, 2025

Amazing staff and purchase experience! Everyone was superb helpful and no pressure to make a purchase, Scott, Steve and Eric were great to work with and even stayed until 10pm to finish the deal and take delivery!!

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Google May 1, 2025

Joel at Garff Ford was absolutely fantastic. Made buying my new ford very comfortable. I flew 700 miles to get this vehicle and it was worth the travel to do business with joel.

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Google Apr 27, 2025

Awesome dealership!

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Google Apr 22, 2025

I continue to be impressed by those that work in the quick line tire and auto at Ken Garff. Those that I meet are always wanting to be of help and work hard to get me in and out. Thank you all, 5 stars for all of you!!

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Google Apr 21, 2025

My wife and I leased a 2024 Bronco from here. We made the trek up from Castle Rock after searching around the Denver area. Ricky Alvarez worked to get us the trade in value we expected for her car, and made the process quick and easy when we made the drive up. We were in and out in under two hours. Beyond happy with the truck so far, and appreciative of the help everyone at the dealership gave.

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Google Apr 20, 2025

Service advisor Kristof was very professional, always returning my checkin calls promptly and keeping me up to date with findings for my 2020 F150. As well, the manner that they checked into warranty coverage and got it approved without me having to fight for it was a breath of fresh air. Very much appreciate the change from other dealer service experiences.

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DealerRater Apr 19, 2025

Ken Garff is the absolute worst dealership I have encountered in my 30 years of buying cars. I had problems the moment after I signed the paperwork. I had asked specifically to the salesperson about 2 sets of keys for the vehicle bc they had asked me if my trade in had two sets of fobs. I was told yes, but then immediately after purchase the second set of keys could not be found. There was no attempt to rectify the situation and even worse they offered a warranty product for $800+ dollars to replace the key. This is where is gets even ... Read More

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Google Apr 18, 2025

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Google Apr 14, 2025

Ricky was such a pleasure to work with! Buy your next ford from him!

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Google Apr 12, 2025

Great dealership

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Google Apr 5, 2025

I've been shopping for an EV since February of this year and Ken Garff was a final stop on my test driving journey. When I went in I didn't expect I'd be leaving with a new car, but I had green lights during the whole experience that I would have been a fool to ignore. I hadn't been met by the same level of warmth or care during any of my other test drives, I wasn't as impressed with the build or beauty of competitor vehicles, and every single person I interacted with at Ken ... Read More

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Google Apr 1, 2025

Mike Kelly has always helped me with my fleet

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Google Mar 27, 2025

Everyone at the dealership was friendly, knowledgeable, and didn't make us feel pressured. All of our questions were answered, we were given options, and left with the perfect vehicle for us.

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Google Mar 27, 2025

Loved Felipe, the salesperson, who took the time to answer questions and show me the vehicle and gave me a great deal. Also, Steven in Finance is wonderful too because he was honest and gave great deals. This Ford dealership is the best for a deal!

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Google Mar 27, 2025

Joel did a great job! Glad to be in my brand new 25 ford maverick lariat in this beautiful ruby red. Been loving driving it around and playing with it.

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Google Mar 27, 2025

Great experience at KGF Ft Collins. Isaiah was great to work with.

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Google Mar 23, 2025

They went above and beyond!

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Google Mar 18, 2025

Had an amazing experience purchasing my vehicle! Mateo in sales and Stephen in financing made the entire process so easy. Highly recommend!

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Google Mar 15, 2025

Really like the place. It’s good to be back in the Ford Family.

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Google Mar 7, 2025

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Google Mar 4, 2025

Ken Garff Ford in Fort collins has undergone a dramatic transformation. Moving Luis into management was a great first step and the team led by Kristof and Daniel and the other new members, they now put a premium in it effort into customer service. And never forget those mechanics in the back. I've gotten to meet several of them and they are dedicated to getting my car fixed correctly.! I have owned three Fords for over 10 years straight and I've owned Fords continuously for 37 years and the best service right now is with Kristof and Daniel.!!

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Google Mar 4, 2025

Awesome experience buying a truck! Fair trade in valuation, and a great sale price on the new truck. No surprises, an easy straightforward transaction. Joel was a fantastic salesman! Knowledgeable and friendly, no pressure, or persuasion! He involved my son in the purchase a lot which was really cool made him part of the experience. Steven in finance was great as well, extremely personable. Made the signing process easy and stress free!

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Google Mar 1, 2025

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Google Mar 1, 2025

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Google Mar 1, 2025

This is one of the best Ford dealerships I have been to. Felipe, my salesman, was a great communicator and answered my questions well. He was also very willing to work with me to make sure that I was happy with the purchase of my Ford Transit van. All of the other folks I dealt with were also incredibly courteous. Really recommend this location!

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Google Feb 27, 2025

I was really impressed with John Hoff at Garff Ford when I went in for a trade in. They made me a similar offer on my car but then offered a Gold Warranty Package that far exceeded anything else other dealerships have offered. I realize now how important that is for a used car.

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Google Feb 17, 2025

Best Ford Dealership within 200 miles!

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Google Feb 16, 2025

Michael was THE BEST 10 ⭐ Fast, friendly, funny, very professional

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Google Feb 13, 2025

Ken Garff Fort Collins - Awesome Experience!!! Must talk to Eric Malleck - Great Person to talk, work with šŸ‘šŸ‘šŸ‘

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Google Feb 12, 2025

I have a. Extended warranty from Ken Garrth Ford. I was reluctant because I did but an Toyota Corolla 2017 in excellent condition. I'm so glad I did . I needed to get a controller joint replacement that would of cost 880 dollars. I did not have to pay anything, and I had a car they let me use! . Jason Gordon sold it to me. The service department was also excellent. Thank you Ken Garth Ford!

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Google Feb 5, 2025

Even though I didn’t end up purchasing a car at Ken Garff, I still had a great experience working with John Hoff and highly recommend him. He was super friendly, chill, and never made me feel pressured. He took the time to answer all my questions and made the whole process easy and enjoyable!

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Google Feb 5, 2025

Excellent experience. I bought a truck last year and it has a very good dealer warranty. I am happy with my 2017 GMC. 75,000 miles and a good price. Excellent service. I recommend it 100%.

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Google Feb 4, 2025

What a great experience! Great staff all the way around!

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Google Jan 25, 2025

Recently purchased a used truck. I came from out of state so I was apprehensive about a dealership I was unfamiliar with. I worked with Felipe, and I can say I had no surprises when I arrived at the dealership. Courteous, professional, and straightforward. I would do business with them again. Randy Vavra, Illinois

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Google Jan 24, 2025

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Google Jan 17, 2025

Thank you for the excellent service during my car buying experience. The staff was professional, attentive, and made sure all my questions were answered. I felt well-informed throughout the entire process, and I appreciated the transparent pricing and no-pressure approach. I’m very happy with my purchase and will definitely recommend your dealership to others!

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Google Jan 13, 2025

We had an excellent experience working with John at Ken Garff Ford! He was incredibly knowledgeable about the vehicles and helped us find the perfect car for our needs. The entire process was smooth and hassle-free, with no pressure or haggling involved. John’s professionalism and expertise made buying a car an enjoyable experience. Highly recommend him and the team at Ken Garff Ford!

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Google Jan 11, 2025

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Google Jan 9, 2025

I was skeptical of buying a used car after reading some reviews had this dealership, however, I must say my experience was exceptional. The sales rep Felipe was outstanding! From the moment we were greeted to our final handshake the experience was phenomenal. Felipe helped us test drive three cars which we chose before coming to the dealership and he was very calm and used no pressure tactics. He was very helpful and knowledgeable and even came in on his day off to help us finalize the deal which was a day that was more convenient for us. Kudos to ... Read More

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DealerRater Jan 9, 2025

I was skeptical buying a used car at this dealership based on some reviews, however, I must say that my experience was fantastic. My sales rep Felipe was phenomenal from the greeting to the final handshake. He showed me three cars that I liked and took me out to test drive them and was very calm, knowledgeable and helpful throughout the entire process. No pressure tactics. He even came in on his day off so we can finalize the deal on a day that was more convenient for my girlfriend and I. If you're going to buy a car ... Read More

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Google Jan 7, 2025

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Google Jan 7, 2025

Great service and staff. I recommend Ken Garff.

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Google Jan 3, 2025

Great customer service! Really appreciated the detailed video showing other items which may require service along with a priority list. Blake at the desk was exceptionally kind & professional.

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Google Jan 2, 2025


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