Customer Testimonials

Great customer service from Joel. This process can usually suck unless you get to work with the right person on buying a new vehicle. Joel is the right person

Joel Brown helped me find a used truck very quickly and easily. I was looking for a used vehicle that would be dependable and not break the bank and he was able to help me situate that very efficiently with very little stress.

Had a fantastic experience at Ken Graff Ford! Found a great deal online and had a super smooth experience. Joel is efficient and authentic, in stark contrast to the cookie cutter factory approach to customers that I have felt elsewhere. It's reassuring to know that they will be there for you after the sale and that they have a vested interest in the community and their clients demonstrated by their long-term commitment to the company and area. Highly recommend!

Joel Brown helped me out with a new Maverick and was incredibly helpful and welcoming. He made the process smooth and easy, I'm very appreciative of the great customer service!

Joel, Kelly and the entire team at Ken Garff Ford ft. Collins went above and beyond to ensure a smooth transaction for my new Ford Mustang. I was nervous at first buying a car online without the availability to see it for myself but the crew made me feel safe and secure with my purchase from across the country. The entire process went very well and I couldn't be happier with how things went. Joel and Kelly were beyond professional with their communication throughout the process, and I would recommend 100% dealing with them for your next car!

We recently visited Ken Garff to purchase a new vehicle and we’re greeted by the Tyler Alderson, immediately which was amazing! We originally came there to look at a few different Vehicles and he showed us one that was not yet and in the inventory that just came in from a trade that he thought we would love and boy was he right!!!!! It was kind of amazing that we could tell Tyler was excited for us to purchase the vehicle and he was very honest throughout the whole process and worked with us to get the right payment ... Read More

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Google - Aug 6, 2026

We recently visited Ken Garff to purchase a new vehicle and we’re greeted by the Tyler Alderson, immediately which was amazing! We originally came there to look at a few different Vehicles and he showed us one that was not yet and in the inventory that just came in from a trade that he thought we would love and boy was he right!!!!! It was kind of amazing that we could tell Tyler was excited for us to purchase the vehicle and he was very honest throughout the whole process and worked with us to get the right payment that we needed. The dealership Staff was all super friendly and the finance process was very simple and I felt like Jason was very good at explaining products and their necessity. The service department has been extremely responsive and the turn around time is amazing! Ken Garff is my new dealership!

I have never had a better car buying experience than here! I spoke with Anthony Pernice for months asking many questions. He was always available and so helpful. He never made me feel like a burden. I worked with John Fuller on my purchase, and he has been in car sales for 35 years. He made me feel heard and taken care of. Scott Thomason was on the finance side, and it was like we became besties. Everyone really understood my need for trading in the current car I had, and they all worked so hard to make it happen. All ... Read More

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Google - Aug 6, 2026

I have never had a better car buying experience than here! I spoke with Anthony Pernice for months asking many questions. He was always available and so helpful. He never made me feel like a burden. I worked with John Fuller on my purchase, and he has been in car sales for 35 years. He made me feel heard and taken care of. Scott Thomason was on the finance side, and it was like we became besties. Everyone really understood my need for trading in the current car I had, and they all worked so hard to make it happen. All three of these men understood my need for safety and transparency in my purchase. It seemed like they really wanted to help, not just make the sale. In my experience that is not the case with sales. They really went above and beyond to make this happen. As long as those 3 are there they have a customer for life. Thank you!

Ares Bradford and the team at Ken Garff Ford Fort Collins made the sale of a F150 to me seamless. When the first truck we thought we were to buy ended up being the wrong truck for us, Ares convinced his manager to get us a better truck (at least to us) for the same cost. After a 3.5 hour drive to the dealership that could have been a wasted drive, Ares and Ken Garff Ford saved the day. We are VERY satisfied and would recommend them any time to anyone!

Anthony P. helped me with my 2026 Mach‑E, and he was outstanding. He was super responsive, helpful, and always willing to clarify anything I asked. He matched another deal I had, which made it easy to move forward with my purchase at Ken Garff Ford. Thank you, Anthony!

Joel Brown was great helping me find exactly what I was looking for at a more affordable rate than I was expecting!

This dealership takes care of their customers

I’ve bought two trucks from this dealership and have had great experiences. Joel Gott was professional and a pleasure to work with.

The sales team and management team are great to work with.

From the time we got out of Car Salean Joel Brown Asure us he had us No matter what I am please to announced Trure What a pleasure

Joel was professional and easy to work with He helped make sure we purchased a reliable car for our family’s new driver.

I had my expectations met and exceeded for my oil change. The sales advisor, staff, timing, efficiency, and overall experience was great! I will continue to use Ken Garff Ford Ft Collins.

Joel and his trainee, Easton, were a great help in finding the right vehicle for us. Joel's care & assistance has extended beyond our deal, which we have appreciated. Joel effectively told us that he comes with our new pickup, and we believe him. Looking forward to working with him more in the future.

Had a smooth experience with Joel getting my most recent car! Appreciate how straight forward and easy he made the process!

Five star first class exceptional service by Jeremy Muse was outstanding. Five star human five star service five star quality

Ricky was so helpful and patient! He completely turned around my car purchasing experience and made it amazing!

(Translated by Google) Excellent (Original) Excelente

I had a great experience at Ken Garff Ford. My salesman, Joel Brown, was fair, patient, and took the time to understand my needs. Love my new Bronco!

Great customer experience... the purchasing process was easy and quick thanks to Joel.

Joel was very knowledgeable and extremely helpful. I would work with him again.

Ken Garff Ford sent a mobile unit to my home and installed an upgrade to the vehicle as per a safety recall. The technician was on time and performed the service quickly and with competence! A very good experience!

Great service - appreciate Joel making the process “easy peasy” - 💥 deal done w a great price!

Joel was fabulous! He was very kind, warm, and personable. He wasn’t pushy, didn’t try to oversell us. He got us into the right vehicle at the right price. Thanks a ton, Joel!

Joel was great to work with!

Great experience working with Joel Brown

Joel was the best!!!

Very efficient and accommodating

Joel Brown was great to work with. He made the process of buying our new truck easy, stress-free, and enjoyable from start to finish. We really appreciated his professionalism and how genuinely he cared about helping us. We highly recommend Joel to anyone looking for a smooth and positive vehicle-buying experience. Thank you, Joel.

Joel was awesome getting our new 450! I could not find the truck in Utah and he made a very seamless interaction and quick process! I’ll be again from this dealership.

Awesome service

My wife and I purchased a new Lincoln from Joel Brown. It was literally the best buying experience we've ever had. He spent an hour going over all the features and technology. We would have been lost without him!! Thanks Joel we will definitely be back and will refer you to everyone!!!

I purchased my new Lincoln from Joel Brown and I have to say what an outstanding experience!! His customer service is unmatched. I almost felt like we were related we laughed so much. I highly recommend him if you’re looking to purchase a new vehicle!!!!!

Got a TRX for a good deal👌👌👌👌

Very satisfied with both the initial purchase and the continued service over the last two years.

Joel Brown makes the car buying experience amazing. Explains everything in great detail, Makes sure you are comfortable, all around top notch individual for a seamless process. Come see what he can do for you. Highly recommend.

Joel Brown was amazing found the perfect car for our family. We had a price we needed and he made sure we stayed right at it. Thank you so much amazing experience

We had an excellent experience working with Joel Brown at Ken Garff Ford in Fort Collins. Joel was friendly, professional, and genuinely took the time to understand exactly what we were looking for in a vehicle. He helped us find an Explorer that we absolutely love and made the entire process smooth and stress-free from start to finish. Joel was knowledgeable, patient, and never made us feel pressured. He listened to our needs, answered all of our questions, and went above and beyond to make sure we found the right vehicle. We truly appreciate his outstanding customer service and would ... Read More

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Google - Jun 8, 2026

We had an excellent experience working with Joel Brown at Ken Garff Ford in Fort Collins. Joel was friendly, professional, and genuinely took the time to understand exactly what we were looking for in a vehicle. He helped us find an Explorer that we absolutely love and made the entire process smooth and stress-free from start to finish. Joel was knowledgeable, patient, and never made us feel pressured. He listened to our needs, answered all of our questions, and went above and beyond to make sure we found the right vehicle. We truly appreciate his outstanding customer service and would highly recommend Joel to anyone looking for a great car-buying experience.

Excellent service

Thanks Joel for the help. Knowledgeable and made the experience very easy.

Our Sales Rep Joel Brown was extremely helpful and knowledgeable about the vehicles! He pulled strings/ asked for favors on my behalf all day during the sale and delivery to make sure everything was right. I was very particular about what I wanted in a new truck; he understood and worked his A$$ off to make sure I got exactly the one I wanted.

Joel was amazing and helped us figure out the car that worked best for us and offered a good price for this vehicle. He was professional and attentive to our needs and the sale went smoothly. I highly recommend talking to Joel at Ken Garff Ford in Fort Collins if you are searching for a car!

We just bought a car from Joel Brown at Ken Garff Ford in Fort Collins. I am not an easy guy to please, but Joel took fantastic care of us and listened to what we were looking for. In a matter of 30 minutes, we essentially decided which car we wanted. Such fantastic customer interaction with Joel, and recommend him highly for anyone looking for a new or used vehicle.

Joel Brown was our guy! He went above and beyond to find what we were searching for. He ensured we were happy with his service and with our new vehicle every step of the way. Go see Joel at Graff Ford for your next vehicle.

Worked with Joel Brown on a new purchase. Very easy to work with. He took time to help us through a new purchase and helped with financing options.

I'm so lucky Joel Brown hadn't headed out for the day! We casually walked onto the Ken Garff lot to look at Mavericks. Joel got the keys for the model I've been wanting and away we went. He assisted us through financing options and was able to help find a solution for the Maverick I've been wanting for a while. Many thanks Joel, I'm so happy we stopped by.

Traveling from MA to CA. Wheel bearing gave out so had to stop in Fort Collins. Blake was the representative that helped me. This was the best service I have ever had in my life. Fixed my wheel bearing same day I brought it in and returned it to me by 4PM. Best customer service I ever had. Definitely recommend coming here for servicing your vehicle.

Love it. Great experience buying the truck. No complaints!

consistently done excellent service on my F150 truck

Joel Brown made the the buying process easy and exciting. We will be back

Joel Brown did great helping us find the perfect vehicle for our family!

Highly recommend working with these folks, and with John Hoff in particular. Best price and best trade in deal across the whole Front Range, and easy to work with

I’m an 82 year old Air Force veteran and I’ve purchased more vehicles than I have fingers and toes. I met Joel Brown at the dealership and I have to say he is a far cry from your typical salesman. He went above and beyond exceeding any expectations I had purchasing my new Maverick. His customer service is the best I’ve ever experienced. I highly recommend him if you’re looking to purchase a vehicle. Thanks again Joel!!!

Anthony and Steven are awesome guys and extremely easy to work with. Love my new Raptor! Many thanks - Jason Carrico

We get all our vehicles from Joel Brown at Ken Garff. He always finds exactly what we need at the right price. Joel makes things happen fast with great attention for detail. Look for him if you’re buying a car or truck.

Joel did a great job from start to finish, and I’d specifically recommend him and Ken Garff Ford to anyone buying a vehicle. He was proactive in reaching out, consistently followed up, and followed through every step of the way. He answered all of my questions, and I had plenty. He was easy to work with, responsive, and genuinely helped create solutions that made the buying process smoother for me as a customer. Overall, I had a great experience and the entire transaction felt smooth, straightforward, and stress-free.

Had a great experience. If I was staying in the town I would definitely continue to go there for maintenance and anything I needed

Blake was amazingly helpful! Thank you for your great service!

Ask for Joel. He will take care of you.

Joel Brown in sales is amazing! I contacted him with an almost impossible situation and he worked hard to make purchasing THE vehicle we wanted happen! No pressure no hassle! Go see Joel!!

Joel Brown was great to deal with. We had a very challenging case and he helped us through and got us in a new vehicle we love

If you want a new/used car you have to come see Joel Brown. He honestly is the best salesman I have ever worked with. He makes car buying a great experience and that’s because of his amazing customer service and over genuine personality! He is honest, friendly, and makes sure you are heard and not treated like “just another customer”!!A++ I cannot say enough!

Joel was excellent!! He turned our bad experience from another deal into such a pleasant deal.. We could not have asked for a better experience.. Customer service is 100% to notch and we will be back for future business!!!!

Joel brown was our sales representative and he definitely went above and beyond getting us in the vehicle we wanted!

Joel was awesome to deal with! Walked us through every step. Made it a great experience.

Joel Brown was quick and easy to work with and we were able to settle on a deal where we were both happy.

The last minute service provided was amazing. Caleb kept me informed and was on target with timing and results.

I worked with John Hoff to purchase a used 4Runner the dealer had available. John made it easy to coordinate an inspection, discuss pricing, and get the deal done. I had a pleasant experience.

We had the best experience with Joel Brown! He made our experience amazing and we would not go anywhere else!! Thank you so much!!

The team at Ken Garff did a phenomenal job when we came in to buy a Ford Maverick. The salesperson who helped me was Mateo Moller and Ryan Stepisnik (the sales manager). I had set up online, instead of showing up first thing in the morning, a test drive for a Black Ford Maverick with specific specs. Unfortunately a gentleman decided to show up first thing in the morning and fell in love with the truck. They did warn me right away that someone was looking at the exact same vehicle and I headed over as soon as possible. Of ... Read More

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Google - May 21, 2026

The team at Ken Garff did a phenomenal job when we came in to buy a Ford Maverick. The salesperson who helped me was Mateo Moller and Ryan Stepisnik (the sales manager). I had set up online, instead of showing up first thing in the morning, a test drive for a Black Ford Maverick with specific specs. Unfortunately a gentleman decided to show up first thing in the morning and fell in love with the truck. They did warn me right away that someone was looking at the exact same vehicle and I headed over as soon as possible. Of course, he loved the vehicle as well and ended up purchasing it. When I arrived and was told about the situation I was obviously a little upset as I had gone through the proper channels to show interest in the car. Instead of saying I'm sorry for them fortunate situation and leaving it at that, they showed me their whole line that they had on lot and coming up we work to find one that I liked even more than the black Maverick and they worked with me so everything came out slightly better than it would have if I went with my initial buy. They did not have to do that they were just following a sale that was physically there before me. The amount of work they did after the fact, the respect of my time and my family's time and ultimately finding a deal for me really had them go above and beyond any experience I've had buying a new vehicle at a dealership. We are very happy and we will be back!

Purchased a new Maverick. Joel was great to work with. Buying a car always takes time but he almost made it fun. Almost. 🙂

We got greeted by Joel Brown and he was a very awesome dude, best experience we’ve had in a long time!

Joel was great, got us in the truck we wanted at a great price

I had a screw in my passenger rear tire and Chris Rosi in the service department helped me get in and out very quickly and on a Saturday! Thank you for all of your help, you guys are amazing!

Joel was great to work with. Efficient and friendly. Made sure all of our questions were answered before our purchase.

Joel was terrific! He answered all our questions and was able to get us the perfect vehicle!

Joel was awesome. Great customer service and made the process so simple

joel was great to work with along with the other members of the sales team. i think they did their best to get us the best deal we could get

As a customer for years now at ken Garff Ford. fort collins! Respectful, kind and customer service always a plus!

Good service, good advisors. Great team overall I would come back again

I was tagging along, helping my brother look for a new vehicle, and was very impressed with Joel, who was juggling multiple parties (very efficiently, I should add). We did several test-rides in various models, and ultimately Joel helped find the right truck for my 6'5" lil bro, within budget, and not even what he was originally looking at due to affordability. Highly recommend! Joel Brown will be honest and take good care of you.

Joel was absolutely fantastic! Highly recommend if in the market for a new car

Joel did a great job providing me options and getting me into a vehicle that fit my needs.

Good people to deal with and friendly. But for a slow day it seemed like it to forever to get to the end. I guess car sales will never change. Thanks again.

I was so pleased with my recent experience having some service and recall issues taken care of. A gentleman came to pick up my car early in the morning and while it was in the shop I was kept informed of the process. Then the same gentleman brought it back. Pleasant ,kind and a very good experience. Highly recommend using them.

Thanks Joel

Joel Brown was the best car salesman that I have ever worked with.

Joel Brown was great to work with! He made the buying process easy!

I only buy new vehicles. This is the 8th vehicle I've purchased. I keep all of my vehicles but 2 of those for extended periods. By far, my experience at Ken Garff was a completely different experience than the previous 7! Through the years a woman is treated differently as she walks into buy a car. I mean this in a postive way at Ken Garff. This only happens when you have the right person in the position! The dealership was busy when I arrived because they had a big promotion running at the time. I was unaware of this promotion. ... Read More

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Google - May 8, 2026

I only buy new vehicles. This is the 8th vehicle I've purchased. I keep all of my vehicles but 2 of those for extended periods. By far, my experience at Ken Garff was a completely different experience than the previous 7! Through the years a woman is treated differently as she walks into buy a car. I mean this in a postive way at Ken Garff. This only happens when you have the right person in the position! The dealership was busy when I arrived because they had a big promotion running at the time. I was unaware of this promotion. I wasn't provided assistance right away because everyone was busy. But once I was I was blown away by the service I received. I wasn't sure I wanted the vehicle I came in to look at in the first place and Joel wasn't the least bit discouraged. He wanted to get me out to see if I liked the way it drove and looked inside. Once I was in the loaded model of course, I loved it. Now we just needed to locate what I needed which was very specific. Joel was right on it. I'm a business owner of a very busy local business and don't have a ton of time so I didn't have time to return back for several days to do a deal. Also, I needed to get the money transferred to buy the vehicle. So I needed time to pull all of this together. Again, Joel was on board and forged ahead. He knew I was a straight shooter as well. I did swing back by quickly and had my mom drive the vehicle the next day. I wanted her input. In the meantime Joel got the vehicle I wanted to the dealership by that Friday. I stopped by to see it quickly. It was so much better in person. We were scheduled to meet and do the deal the following Wednesday. All went as planned. On Wednesday, Joel gave me the absolute best deal he could which I was very pleased with what he could do since Ford was not running any type of rebates on the Bronco Sport. Kelly the, Sales Manager came over to meet me and talk to me, he thanked me for my purchase. Then I made my way to Jason, the Finance Manager. Jason took great care of me getting all my final purchasing paperwork done as well as the extended warranty I wanted to purchase. I had the opportunity to meet Luis the Assistant Service Manager. He made it clear to reach out to him anytime I need service on my vehicle and he would take great care of me. I've needed to purchase a few items from the parts department since I purchased my vehicle and I've had the pleasure of working with Eli and Margarito. Both have been extremely helpful to work with and very knowledgeable and nice. I will say everyone I have worked with at the Ken Garff dealership has been extremely helpful and very friendly. I truly feel like I'm already part of the Ken Garff Ford Family. Just yesterday Joel was helping me with something I needed for my vehicle. This is a rarity. Generally, after you buy a vehicle your salesperson is MIA and you're on your own. I so appreciate that Joel wants to make sure his customers are happy and taken care of you even after you've signed on the dotted line. This I will never forget nor the entire experience!! I've already recommend Joel and Ken Garff to many I know. I thank each and everyone at Ken Garff for making my buying experience of PETTAXI 2.0 such a great one!! This is what buying a vehicle should really be like!!

I only buy new vehicles. This is the 8th vehicle I've purchased. I keep all of my vehicles but 2 of those for extended periods. By far, my experience at Ken Garff was a completely different experience than the previous 7! Through the years a woman is treated differently as she walks into buy a car. I mean this in a postive way at Ken Garff. This only happens when you have the right person in the position! The dealership was busy when I arrived because they had a big promotion running at the time. I was unaware of this promotion. ... Read More

Full review text opened.

Facebook - May 7, 2026

I only buy new vehicles. This is the 8th vehicle I've purchased. I keep all of my vehicles but 2 of those for extended periods. By far, my experience at Ken Garff was a completely different experience than the previous 7! Through the years a woman is treated differently as she walks into buy a car. I mean this in a postive way at Ken Garff. This only happens when you have the right person in the position! The dealership was busy when I arrived because they had a big promotion running at the time. I was unaware of this promotion. I wasn't provided assistance right away because everyone was busy. But once I was I was blown away by the service I received. I wasn't sure I wanted the vehicle I came in to look at in the first place and Joel wasn't the least bit discouraged. He wanted to get me out to see if I liked the way it drove and looked inside. Once I was in the loaded model of course, I loved it. Now we just needed to locate what I needed which was very specific. Joel was right on it. I'm a business owner of a very busy local business and don't have a ton of time so I didn't have time to return back for several days to do a deal. Also, I needed to get the money transferred to buy the vehicle. So I needed time to pull all of this together. Again, Joel was on board and forged ahead. He knew I was a straight shooter as well. I did swing back by quickly and had my mom drive the vehicle the next day. I wanted her input. In the meantime Joel got the vehicle I wanted to the dealership by that Friday. I stopped by to see it quickly. It was so much better in person. We were scheduled to meet and do the deal the following Wednesday. All went as planned. On Wednesday, Joel gave me the absolute best deal he could which I was very pleased with what he could do since Ford was not running any type of rebates on the Bronco Sport. Kelly the, Sales Manager came over to meet me and talk to me, he thanked me for my purchase. Then I made my way to Jason, the Finance Manager. Jason took great care of me getting all my final purchasing paperwork done as well as the extended warranty I wanted to purchase. I had the opportunity to meet Luis the Service Assistant Manager. He made it clear to reach out to him anytime I need service on my vehicle and he would take great care of me. I've needed to purchase a few items from the parts department since I purchased my vehicle and I've had the pleasure of working with Eli and Margarito. Both have been extremely helpful to work with and knowledgable and nice. I will say everyone I have worked with at the Ken Garff dealership has been extremely helpful and very friendly. I truly feel like I'm already part of the Ken Garff Ford Family. Just yesterday Joel was helping me with something I needed for my vehicle. This is a rarity. Generally, after you buy a vehicle your salesperson is MIA and you're on your own. I so appreciate that Joel wants to make sure his customers are happy and well taken care of even after you've signed on the dotted line. This I will never forget nor the entire experience!! I've already recommend Joel and Ken Garff to many I know. I thank each and everyone at Ken Garff for making my buying experience of PETTAXI 2.0 such a great one!! This is what buying a vehicle should really be like!!