Joel did an excellent job working with us when purchasing a used truck. The experience was seamless from start to finish.I would recommend Ken Garff Ford.

Excellent help! Thanks Joel Brown!

Company truck went in for service and Kristof in service was great to work with. He kept me informed of the repairs needed, and the status of the backordered part. The moment the part arrived, the truck was wrapped up by the following afternoon and I had the truck back in my possession to continue with the jobs I had lined up. All in all, the truck was down for 16 days. But it literally took only 3 of those for Ken Garff Ford to diagnose, track the parts down, make an expedited request for the one backordered part to corporate, and then do the repair and quality check. The other 13 days was waiting on corporate and manufacturing to make the part and get it here. Can’t fault the dealer for those days. 10/10 will definitely use Ken Garff again. It’s amazing the night and day difference between dealerships as well, having another truck at a different dealer in a different state, as of the time of this review, and the other dealership is diagnosing an electrical issue with the transmission, but I’m notified of a recommended service of a front and rear brake pad/rotor replacement. I called and asked if they could focus on the issue the truck was brought in for and could not get straight answer from the service advisor about anything. Thank you to Ken Garff Ford and Kristof for a great experience as a customer and listening to and focusing on the customers actual needs. It’s much appreciated!

Great sales support n excellent n courteous help By their salesman , John Fuller

Joel Brown is the best! Excellent customer service! Super friendly and helpful.

I had a great experience with Ken Garff Ford. Blake in the service department was excellent—very patient, understanding, and helpful with my situation involving a vehicle I had recently purchased from a different dealership. He took the time to listen and made the whole process much easier and less stressful. I really appreciate the level of customer service he provided. I highly recommend Ken Garff Ford, and especially Blake in the service department!

Joel Brown, my salesman was an absolutely nice person, he is funny and makes buying a vehicle a fun experience. Definitely recommend him if you are wanting a new vehicle.

Joel Brown was super outgoing and helpful from start to finish! Really feels like he has your best interest in mind behind the sale.

My Wife and I Really Enjoyed Our Experience At Ken Garff Joel and John Were Top Notch to Deal With. Great Customer Service I Highly Recommend This Dealer and Ask For Joel or John For Your Needs In Finding Your Next Ride.

The only thing I really have to say here is “WOW”!!! What an amazing experience! This was not my first rodeo and by far the best buying experience I’ve ever had. From Joel Brown’s firm handshake to his explanation of the entire process, his knowledge while going over every single feature of my new F-250 …I left there without a single question mark in my head. He also gave me some very solid advice about an extended warranty that I’m very happy I purchased. Jason in finance was also very courteous and professional. I highly recommend them if you’re looking to purchase a vehicle!

Ford had a recall on my F150 and Ken Garff Ford called me and set up an appointment to come to my home and do the repair. Very professional, prompt, courteous service and very grateful for them reaching out to have this recall taken care of.